We are MAWDY
We lead the way with our partners
Leading together
MAWDY Worldwide Digital Assistance is the Assistance Unit of the MAPFRE Group. Until 2023 known as MAPFRE Asistencia, we are a global company operating in 23 countries with +2,500 employees and presence mainly in Latin America and Europe.
We specialize in digital distribution models with partners and companies from various sectors, to which we provide services and solutions that go beyond insurance and complement their offer in an innovative and differential way.
We have evolved and renewed our brand
+Global +Innovative +Digital
Our identity reflects our personality and our values.
We face the future with strength. We are now a more digital company, with a more global identity, and with a new value proposition.
MAWDY is a name that contains some of the elements that characterise us: belonging to a great Group, our international essence and digitalisation, the pillar of our transformation process and our new value proposition.
MAWDY in figures
In the world
23
countries in which we are present
€471M
operating revenue
600+
business partners
2,500+
employees
3.9M+
assistances
2.4M+
conversations through WhatsApp
50M+
beneficiaries
A+
rating
3,500+
distributors (travel agencies, dealers and retailers)
7.5k+
service providers
22
24/7 contact centers
200+
digital service solutions for our partners
In Ireland
150+
employees
167.000+
assistances
30+ Years
protecting customers in Ireland
300+
retail partners
70
Net Prometer Score
Contact Centre
24/7 Galway City-based
*Data as of year-end 2023
Our history
MAWDY has operated in the Irish market for over 30 years
2023
New global brand MAWDY (MAPFRE Worldwide Digital Assistance)
2022
Launch of sales and insurance APIs
2021
Launch of the first artificial intelligence program through chatbots
A company by and for people
Connect with the management team
President
José Manuel Inchausti
CEO
Leire Jiménez
FINANCE AND MEDIA
Jose Manuel Merinero Martín
PEOPLE AND ORGANIZATION
Ernesto Rodríguez Gaztelumendi
OPERATIONS
David Telo Ruiz
LEGAL COUNSEL
Juan Vales
BUSINESS
Irene García Sáez
STRATEGY AND TRANSFORMATION
Marta del Palacio
IT ASSISTANCE CENTER
Santiago Wiznez Antonaya
SAFETY AND ENVIRONMENT
José María Bobadilla
REGIONAL
LATAM
Rafael Pedelaborde
EMEA
Leire Jiménez
IBERIA
Irene García Sáez