Privacy and Personal Data Processing Policy

 

MAWDY is a trading name of MAPFRE Asistencia. MAPFRE Asistencia Compañia International de Seguros y Reaseguros, S. A. is the owner of this website and is responsible for the personal data provided by users through this website.

The user is hereby informed of the processing of data provided while browsing the website, as well as any data generated while using said website, including, if applicable, any sharing or international transfers of the data that may occur, for the purposes referred to in the section Why does MAWDY process your personal data?

If the data provided refers to third-party individuals other than the user, the user affirms that they have gathered said data with the third party’s prior consent to share their data and to have informed them, before providing said data, about the purposes of the processing, sharing and other terms provided for in the Information on Data Protection section.

The user hereby states that they are 18 or older. If the data provided during navigation belongs to children under the age of 18, including health data, as the holder of parental authority or guardianship over the minor, you expressly authorise the processing of such data under the terms established in the additional information.

The user guarantees the accuracy and truthfulness of the data provided, undertaking to inform MAWDY of any changes to the data provided.

The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms of Use detailed below, as well as the Cookies Policy. Please read them carefully.

Information on Data Protection

Who is the data controller for your personal data?

The data controller for the information and/or personal data you provide to MAWDY is: 

  • Identity: MAPFRE Asistencia Compañia International de Seguros y Reaseguros, A trading as MAWDY is registered in Ireland Number: 903874
  • Postal address: MAWDY, 22-26 Prospect Hill, Galway, Ireland, H91 TVF8
  • Data Protection Officer email: IRELAND@mawdy.com

    What data does MAWDY collect?

    MAWDY obtains information about its users. The following data are stored:

    1. Data obtained from the browsing and use of MAWDY’s website, specifically:
      • The domain name of the provider (ISP) that provides them with access to the For example, a user of provider Eir will be identified by the domain Eir.ie
      • The date and time of access to the website.
      • The Internet address from which the link directed the user to the website.
    2. Identifying data for example name and address, economic data such as financial details, health data and any other data that you provide through any of the forms accessible by users on the website and for the purpose stated in each of the forms.

    Why does MAWDY process your personal data?

    The purposes for data processing are as follows: 

    • Regarding data obtained during the browsing and use of MAWDY’s website, MAWDY will process the data generated by browsing for the purposes set out in the cookies panel and its associated preferences when selected from the cookie panel .
      • Where appropriate, data provided in forms accessible on the website will be processed for the purposes related to such forms, namely:
    • In the case of providing your data for the MAWDY Internal Information System, we will process your data to manage complaints relating to relating to any situation or conduct that is irregular, illicit or contrary to the law or applicable internal regulations.
    • In order to attend to and respond to requests for information, the information you provide us with, as well as the suggestions you make to us through this form, we will process your data in order to contact you and attend to your request.
    • If you provide data in an insurance and/or contracting application, MAWDY will process your data to:
      • Comply with the pre-contract and/or the contract.
      • Develop risk profiles necessary for actuarial purposes in order to value and define the risk in a way that is as aligned with the data provided as possible.
      • Consult shared files, including but not limited to insurance claims database and shared databases for the prevention and investigation of fraud.
      • Consult your data in information files on compliance or non-compliance with monetary obligations to assess economic solvency of data subjects and to prevent delinquency. In order words, we may carry out credit checks for certain financial products and We would let you know when we do this.
      • Maintain and comprehensively and centrally manage your data relationship with the MAPFRE Group.
      • Conduct statistical studies and calculations, surveys, market trend analysis and quality control for the evaluation of the service provided.
      • Process, monitor and update any information you request.
        • If you provide your data for claims and benefits management, MAWDY will process your data to:
          • Carry out all necessary procedures to manage the claim made or the service requested
          • Assess and define risk and prevent and investigate fraud in claims and benefits management.
        • If you provide data in order to request information, make a suggestion or make a complaint, MAWDY will process your data to contact you and respond to your request.
        • If you provide your data to subscribe to marketing communication and/or an email newsletter, MAWDY will process your data to send communications and news based on the interests you select on the subscription form
        • If you provide your data and agree to receive sales communications, MAWDY will process your data to send you information and advertising, including electronically, regarding offers, products, recommendations, services, promotions, gifts and customer loyalty campaigns from the various companies of the MAPFRE Group that are responsible for the marketing thereof based on profiles created through marketing and statistical studies.

        How long will MAWDY keep your personal data?

        The personal data provided will be kept for no longer than necessary for the purposes for which they were collected. Our retention period is determined by the legal obligation placed on us as a regulated Insurance company.

        What is the legal basis for processing your data?

        The legal grounds for the processing of your data for the purposes indicated in the section “Why does MAWDY process your personal data?” are listed below: 

        • With regard to the browsing and use of MAWDY’s website, consent is given by the user in the cookies panel below.
        • With regard to insurance applications and/or contracting:
          • The legal basis for the creation of risk profiles necessary for actuarial purposes in order to value and define the risk in a way that is as aligned with your circumstances as possible is legal obligation as provided for the Data Protection Legislation.
          • The legal basis for consulting shared files, including but not limited to the insurance database and the shared claims insurance file for the prevention and investigation of fraud, is the legal obligation established, in the Data Protection Legislation.
          • The legal basis for consulting your data in information files on compliance or non-compliance with monetary obligations to assess economic solvency of data subjects and to prevent delinquency, in other words, performing credit checks for certain financial products and services, is the legal obligation established, in the Data Protection Legislation. We would let you know when we do this.
          • The legal basis for maintaining and comprehensively and centrally managing your relationship with the MAPFRE Group is the execution of insurance contracts and/or the application of contractual or pre-contractual measures.
          • The legal basis for conducting statistical studies and calculations, surveys, market trend analysis and quality control for the valuation of the service provided is the execution of the contract and/or pre-contract.
          • The legal basis for processing, monitoring and updating any information you request is the consent you gave at the time of making such an inquiry or request.
        • With regard to claims and benefits management, the legal basis for processing data both to carry out the necessary procedures to manage the claim made or the service requested, and to assess and define risk and prevent and investigate fraud in claims and benefits management, is the execution of the contract.
        • With regard to requesting information, making suggestions or making complaints, the legal basis is the consent given by the user by providing their data as contact details so that MAWDY can respond to their request.
        • With regard to subscribing to email newsletters, the legal basis is the consent given by the data subject by providing their data when subscribing.
        • With regard to receiving sales communications, the legal basis is the consent given by the data subject to receive information and advertising, including electronically, regarding offers, products, recommendations, services, promotions, gifts and customer loyalty campaigns from the various companies of the MAPFRE Group that are responsible for the marketing thereof.
        • With regard to the data provided through the forms and the MAWDY Internal Information System:
          • The legitimate basis is the consent of the user to provide their data by e-mail , postal address or through the form in order to respond to the request.
          • In order to attend to and respond to requests for information, the information you provide us with, as well as the suggestions you make to us through this form, we will process your data in order to contact you and respond to your request.

        Who will your data be shared with?

        MAWDY may share your data exclusively for the purposes specified in the section “Why does MAWDY process your personal data?” with the following recipients: 

        • To individuals or legal entities with whom collaboration agreements have been entered into, such as recovery agents, garage repairers, home repairers, airline operators, air ambulance, ground transportation, hotel operators, hospitals, and medical professionals, as appropriate, for the due provision of the service to the insured party or third parties, the normal execution of the insurance contract and the fulfillment of obligations undertaken with clients.
        • To the respective partners companies with whom MAWDY jointly offer the product or services.
        • To the different service provider companies of the MAPFRE Group for the due provision of the service.
        • To third-party companies, clients and partner’s companies with whom collaboration agreements have been entered into for the provision of qualified services requested by the client.
        • To reinsurance companies of both the MAPFRE Group and third-party companies, necessary for the fulfillment of the contract.
        • To the various insurance, financial and real estate companies belonging to the MAPFRE Group (mapfre.com), subsidiaries and investee companies, for the purposes of comprehensively and centrally managing the relationship of data subjects with the different MAPFRE Group companies.
        • To authorities, regulators or governmental bodies in cases required by law, local regulations or in compliance with regulatory obligations.

          Within the framework of such communications, data may be transferred internationally to countries outside of the UK and European Economic Area (EEA). Such transfers shall be made to countries where there is no suitability decision by the European Commission only when they are essential for the fulfillment of the stated purposes or services and MAWDY will ensure that with such transfers, the personal data is adequately protected to the standard expected by the Data Protection Legislation.

          For countries where there is an adequacy decision approved by the European Commission, the guarantee will be such decision. In the absence of an adequacy decision, appropriate guarantees will be provided, which may be (i) the signing of Standard Contract Clauses for data protection adopted by the European Commission or (ii) with regard to international transfers between MAPFRE Group companies, international transfers may be regulated in accordance with the Binding Corporate Rules (hereinafter, “BCR”) approved by the MAPFRE Group. You can access the BCR content or view a list of MAPFRE Group companies bound by the BCRs.

          In any event, if an international transfer must be made to countries that do not have an adequacy decision,    and the mechanisms described in the previous paragraph cannot be used, the international transfer will be carried out in accordance with the system of exceptions for specific situations provided for in the General Data Protection Regulation.

          What are your rights when you provide your data to MAWDY?

          Under the terms and scope set forth in the current regulations, you may exercise the following rights: 

          • Access: Find out what personal data MAWDY holds about you ( commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing
          • Rectification: Request the correction of any inaccurate
          • Erasure: Request that data be deleted when, among other reasons, they are no longer necessary for the purposes r which they were collected.
          • Restriction of processing: Request that MAWDY stop processing your data, if, for example, the data are inaccurate or the processing thereof is illegal. However, it may still be processed for the exercise or defense of possible claims, the protection of the rights of another person or for reasons of public interest.
          • Objection: Object to the processing of your data, except when necessary for, among other reasons, the development of the contractual relationship, if appropriate, or for the exercise or defense of possible
          • Portability: Receive your personal data in a structured, commonly used and readable format, or request that it be sent to another controller where technically feasible.

          You may also, at any time, revoke your consent to the processing of your data, where appropriate.

          The aforementioned rights may be exercised directly by the owner of the data or by means of a legal or voluntary representative. You can send your request to the Data Protection Officer, Address: MAWDY, 22-26 Prospect Hill, Galway, H91 TVF8

          Email: DPO.IRELAND@mawdy.com

          You can also submit a complaint to the Data Protection Commissioner (DPC) the Irish supervisory authority for data protection, www.dataprotection.ie, if you consider that MAWDY has not processed your data in accordance with the regulations, through the website set up for such purposes by the corresponding Supervisory Authority.

          Responsiblilities

          MAWDY accepts no responsibility for information on this website originating from sources outside of the MAPFRE Group, nor for any content that it has not created.

          The links outside of MAPFRE Group that appear on this page are solely intended to inform the user about the existence of other relevant sources of information available on the Internet, where the data provided here may be expanded. Under no circumstances shall MAWDY be held liable for the outcome obtained through said links.

          Legal Notice

          The owner of the domain is MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAWDY is authorised by Direccion General de Seguros y Fondos de Pensiones del Ministerio de Economia y Hacienda in Spain and is regulated by the Central Bank of Ireland for conduct of business rules. Company Registration Number 903874. MAWDY, 22-26 Prospect Hill, Galway.

          Website Conditions of Use

          The user undertakes to make good use of the website. This good use is understood to be in accordance with current legislation, good faith and public order.

          The user also agrees not to use the website for fraudulent purposes and not to perform any action intended to damage, disable or overload the website or that may prevent its normal use and operation in any way.

          The user is hereby informed that, in the event that the Conditions of Use, the Privacy Policy or any other terms or conditions contained on the website are breached, MAWDY reserves the right to limit, suspend or block the user’s access to the website using any technical measure that it deems necessary to this end.

          Copyright

          All rights reserved. The design of the portal and its source codes, as well as the logos, trademarks and other distinctive symbols that appear therein, belong to MAWDY and are protected by the corresponding intellectual and industrial property rights.

          The reproduction, distribution, transformation, manipulation, public communication or any other total or partial, free or paid for use of the texts, images or any other content contained on the website is strictly forbidden without written authorization from the copyright holders.

          MAWDY reserves the right, at any time and without prior notice, to apply any changes, variations, deletions or cancellations to the contents and its manner of presentation that it deems necessary, whether temporarily or permanently. The user must ensure that they are using the updated version at all times. This does not grant users the right to receive indemnification for any damages and losses.