IT Support Technician

A career with a growing company that wants to help you achieve your goals.

At MAWDY we’ve grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a market leader in providing claims handling services, assistance services and speciality risk products. We are looking for a positive, curious, team driven individual to join our IT department as an IT Support Technician. The successful candidate for this role will be working in partnership with other departments to ensure the effective and efficient running of the business.

Working hours are Mon-Fri, 9am-5pm; on call is a requirement of the role, this is shared on a rotation basis amongst other team members. 

What you’ll do:

  • Offer on-site assistance with minor computer issues
  • Set up hardware and software in the office space and to remote users
  • Provide general assistance in the day-to-day IT usage
  • Provide first-line support to colleagues
  • Ensure compliance with MAWDY policies, statutory and regulatory requirements and governance controls
  • Strictly adhere to all relevant Irish and European regulations and compliance requirements
  • Ensure you conduct your role in accordance with the Anti-Corruption and Fraud Policies (to act honestly and
    with integrity) and to report any suspected incidents of fraud and corruption accordingly
  • To undertake any other duty or responsibility that may reasonably be allocated by your Manager/
    Management Team

Any other duties as required and instructed by the business

What we’re looking for:

  • Experience with basic administration of Window 10 required
  • Knowledge of Microsoft supported browsers (EDGE and IE)
  • Basic network knowledge (LAN, WAN, Switches and Hubs) would be beneficial but is not a requirement
  • General hardware knowledge and the ability to analyse and diagnose problems, and to some degree solve
  • Knowledge of Microsoft Office (O365, and Office 2016)
  • Basic knowledge of connectivity (Remote access, VPN)
  • Knowledge of other Microsoft products, including Windows Server and SQL Server, Virtualisation tools, and
    IAAS would be beneficial but is not a requirement
  • Experience with installing pre-defined images on computers
  • Knowledge of ticketing systems and priorities within an IT environment
  • Basic knowledge of IT security
  • Microsoft Azure Fundamentals would be beneficial but not a requirement.

What we offer you:

  • Service days
  • Performance bonus
  • APA / CIP training
  • Free Motor Rescue and European Travel Insurance
  • Health insurance discount
  • 20% discount on all other travel insurance outside Europe
  • Sports & social club
  • City centre office location, handy for public transport
  • Bike to work scheme
  • Travel Pass

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

About the Company

MAWDY is a market leader in travel insurance, car breakdown assistance, car warranty and home emergency assistance. We work with Ireland’s largest insurers, brokers and motor dealers. We have been based in Galway city centre since 1991, the Irish unit of one of the world’s largest insurance and assistance companies.

 For more information on this role please email


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